Privacy Policy

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Last updated: 27 January 2026

Ysoma Logistics Ltd, as a franchisee of DPD Group UK Limited, is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and DPD Group’s privacy standards.

Ysoma Logistics Ltd is the data controller for personal data processed in connection with our local franchise operations (collections, deliveries, customer service, website management). For centralised activities (e.g., parcel tracking, network-wide data management), data may be shared with DPD UK, acting as joint or independent controller as appropriate.

• Customers: Name, address, email, phone, payment details, shipping preferences.
• Consignees: Name, address, email, phone, delivery instructions.
• General Public: Data collected incidentally (e.g., CCTV footage for insurance/security, website enquiries).
• Website Users: Usage data (IP address, browser info, cookies) via our hosting provider, GoDaddy.

Our website, hosted by GoDaddy, uses cookies and similar tracking technologies to enhance your browsing experience, improve site functionality, and analyse usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the operation of our website. These cookies enable core features such as security, network management, and accessibility. Consent is not required for these cookies.
• Analytics Cookies: Used to collect information about how visitors use our website, helping us improve performance and user experience. These cookies are managed by GoDaddy, and your consent is required before they are activated.
• Marketing Cookies: If applicable, these cookies help us deliver targeted advertising and promotional content. They are only used with your explicit consent.

You can manage your cookie preferences at any time via our website’s cookie consent banner. For more information about how GoDaddy handles website analytics and cookies, please refer to https://www.godaddy.com/legal/agreements/privacy-policy.

• To provide and manage parcel delivery services.
• To communicate delivery updates and manage accounts.
• For service improvement, analytics, and marketing (with your consent).
• To comply with legal obligations (e.g., tax, customs).
• For security and insurance purposes.

Data may be shared with DPD UK, third-party service providers (e.g., GoDaddy, payment processors), and authorities as required by law. International transfers are protected by adequacy decisions or Standard Contractual Clauses.

Under UK/EU GDPR, you have the following rights regarding your personal data:

• Right to be Informed: You have the right to clear information about how your data is collected, used, and shared. This privacy notice is designed to provide that transparency.
• Right of Access: You can request a copy of the personal data we hold about you, along with details of how it is processed.
• Right to Rectification: If your data is inaccurate or incomplete, you can ask us to correct or update it.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent (where applicable), unless we are required to retain it for legal reasons.
• Right to Restrict Processing: You may ask us to limit the way we use your data, for example, while we are verifying its accuracy or handling an objection.
• Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format, and have it transferred to another organisation where technically feasible.
• Right to Object: You can object to processing based on legitimate interests, direct marketing, or profiling. We will stop processing your data unless we have compelling legitimate grounds or are required by law.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing), you may withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at dpo@ysoma.com or call +44 7570 808 808. We may need to verify your identity for security purposes. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Helpline: 0303 123 1113
• Website: www.ico.org.uk

We implement robust technical and organisational measures, including encryption, secure servers, and access controls, in line with DPD Group’s standards.

Personal data is retained only as long as necessary for operational, legal, and regulatory purposes, then securely deleted or anonymised.

For questions or to exercise your rights, contact our Data Protection Officer at dpo@ysoma.com or call +44 7570 808 808.

Note: This summary is designed to be clear and accessible for website visitors. For full details, please refer to our complete privacy notice and DPD Group’s official privacy policy (https://www.dpd.co.uk/dpo-privacy-notice-1.jsp).

While Ysoma Logistics Ltd strives to ensure the accuracy and completeness of this privacy policy, any errors or omissions are genuinely unintentional. If you notice anything incorrect or have concerns, please inform us at dpo@ysoma.com or ysoma@ysoma.com so we can address and correct the issue promptly.

Thank you.